FAQ

Advertisers & Brands

How Collaboration Works for Buyers

Text 1

Can I post links to websites in my order caption?

Text 2

Can I change my photo or caption after order was created?

Text 3

My shoutout order is pending for longer than 72 hrs

Text 4

My shoutout got removed ahead of schedule, what can I do?

Text 5

My cart page doesn't load and results in website error

Text 6

I am having trouble submitting an order on order page

Text 7

How long does it take for my order to get posted?

Text 8

Influencers

TikTok Bio Link Screenshot

For all your TikTok orders with bio link. You will need to take a screenshot of the bio link at the 24th hour of the shoutout, showing the bio link was up for full 24 hours.

(ex: you posted the shoutout today at 2:00 PM, you will need to take a screenshot of the bio link tomorrow at 2:01 PM, showing it was up for full 24 hours)

See examples of screenshot we will accept bellow:

Example of BIO LINK screenshot (from phone):

Example of BIO LINK screenshot (from computer):

Instagram Bio Link Screenshot

Text 10

Posting Times

Text 11

Not Seeing the Publish Button

Text 12

How Collaboration Works for Influencers

Text 13

How to Publish Youtube Campaigns

Text 14

How to Publish Instagram Stories

Text 15

Uploading Instagram Story Screenshots

Text 16

How do I get a link (URL) to an Instagram photo or video?

Text 17

Upload Screenshot on Stopped/Restart Orders

Text 18

What is success rate on my profile?

Text 19

Stopped status

Text 20

How do I publish shoutouts?

Text 21

I added my Instagram account but its not showing on the website

Text 22

I added my Instagram account, but my score shows "n/a" or "new"

Text 23

Why did my account not meet Shoutcart Influencer standards?

Text 24

I try to add my Instagram account but its showing its already added

Text 25

How long until I get my withdrawal in my PayPal account?

Text 26

Cannot find what you are looking?